Support Center

Refund Policy

We want our customers to have a smooth and trusted shopping experience.

Eligible Refund Cases

A refund or replacement may be considered under the following conditions:

Wrong or Damaged Item
Missing Products
Order Cancelled by GTG
Non-Refundable Cases

Refunds may not be granted if:

Our Review Process

Each complaint is reviewed carefully. We may ask for order details, images, or proof of damage before approval. Approved refunds are processed via:

Original Payment Method
Wallet Balance / Cashback

Note: Processing time may vary depending on your bank and our internal review.

Need Assistance?

Contact our support team as soon as possible with your complete order details.

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